📦 Shipping Policy – KINKO

📦 Shipping

Delivery times may vary depending on the supplier.
KINKO works with three fashion suppliers in China and one supplier in Canada, and all
delivery times are subject to their policies:

  • Shipments from China: 5–20 business days (depending on supplier).
  • Shipments from Canada: 7–21 business days.

Important Information:

  • KINKO is responsible for providing comprehensive customer support but is also subject to the return and shipping policies of its direct suppliers.
  • In parallel, KINKO also operates in-house production and works directly with suppliers to streamline processes.
  • As part of its logistics strategy, KINKO is establishing three distribution hubs:
    ○ Two hubs in Europe (Greece / Cyprus) – for faster service to Israel and European
    customers.
    ○ One main hub in China – for complete supply chain management.
  • Items from the same order may be shipped separately and arrive in different packages.
  • Delays may occur due to customs, holidays, or unforeseen issues with the
    supplier/shipping company.
  • Tracking information will be provided once available after dispatch.

💸 Returns & Refunds

The return policy is subject to the policies of the direct supplier from which the item was shipped.
KINKO will coordinate the process with the supplier, and in case of a refund, will confirm and update the customer through three digital channels:
● 📧 Email
● 📱 WhatsApp
● ✉️ SMS

Submitting a Return Request

There are two options to initiate a return/refund request:
1. Send an email to: support@kinkobyonline.com
2. Submit a request independently through our accessible and automated system (coming soon). 

Smart Support System


KINKO is currently developing an advanced service system via WhatsApp, which includes:
● AI-powered chatbots.
● A comprehensive FAQ database.
● The option for human agent intervention when necessary.
● Monitoring, control, and continuous improvement of responses.


Customers will soon be able to contact us directly via WhatsApp in addition to email.
KINKO’s support team is committed to providing solutions and alternatives through every digital channel available.

Return Windows by Direct Suppliers

CJDropshipping: Up to 30 days from delivery (defective or incorrect items only).
● KakaClo: Up to 15 days from delivery (unused items in original packaging).
● Trendsi: Up to 30 days (subject to supplier’s prior approval).
● viaGlamour (Beauty): Information will be provided upon inquiry to KINKO support.
Response from this supplier may take up to 7 business days.

Important Information

● Refunds will be processed only after approval from the supplier or shipping partner  and after the product is returned (if required).
● Items not meeting the conditions (worn, washed, missing original packaging/tags) may be rejected.
● Return shipping fees, if applicable, will be communicated by KINKO support according to the supplier’s or shipping company’s policy. 

 Coupons & Promotions


● Coupons can only be applied at checkout.
● Default: one code per order, unless explicitly stated otherwise.
● Coupons are valid for a limited time and may be subject to minimum order amounts or additional conditions.
● KINKO reserves the right to cancel or modify coupons/promotions at any time.

🛡️ Warranty & Liability


● KINKO is not the manufacturer of all the products displayed on the site and relies on
supplier warranties and policies.
● At the same time, KINKO produces some products in-house and provides full support for all products displayed on the site — whether produced directly or via third-party suppliers.
● KINKO will act to assist, mediate, and provide solutions in the event of disputes or
issues, whether with suppliers or in-house production.
● No warranty is provided beyond what direct suppliers offer.
● KINKO shall not be held liable for direct or indirect damages resulting from product use, defects, or delays beyond its control.
● We work only with suppliers and factories that comply with international quality
standards and conduct periodic quality control checks.

💲 Pricing & Taxes


● All prices are listed in USD.
● Prices may change due to supplier updates or currency fluctuations.
● Import taxes, customs duties, or local VAT may apply depending on your location —
these are the customer’s responsibility.

© Intellectual Property


All content on the KINKO website (logos, product images, graphics, text) is the property of KINKO or its partners and may not be used without prior written consent.

🔒 Privacy


The privacy of our customers is important to us. For full details on how we collect, use, and protect your personal data, please review our complete Privacy Policy.

⚖️ Governing Law


These terms and conditions are subject to the laws of the State of Israel (or another jurisdiction specified on the website).
All disputes will be resolved in the competent courts of that jurisdiction.

📞 Contact


For inquiries, support, returns, or complaints:
📧 support@kinkobyonline.com