Terms of service

KINKO Company Policy – Terms & Conditions

Website: www.kinkobyonline.com

Contact: support@kinkobyonline.com

Introduction

Welcome to KINKO

By using our website, creating an account, or purchasing products, you agree to be bound by these Terms & Conditions.

These Terms apply to every visitor, customer, or user of the website.

if you do not agree with any part of these Terms, please refrain from using our services.

Business Model – Dropshipping & In-House Production

KINKO operates as an online retailer combining dropshipping and in-house production.

We offer products manufactured by us and by trusted external suppliers.

Some categories feature exclusive KINKO-branded items, including custom made designs.

KINKO manages the entire supply chain process — storage, packaging, and
shipping — internally, ensuring complete control and consistency.

To maintain full supervision, KINKO established two main warehouses in Bangladesh and China as part of its global logistics network.

The company also uses intermediate warehouses in certain cases to guarantee faster delivery and better service.

Through this full-scale logistics management, KINKO ensures reliability, quality, and fast service for all customers worldwide.

Product Information & Availability

We make every effort to present accurate product details and images.

Minor variations in color, size, or texture may occur due to production differences or display settings.

Product availability may change without prior notice.

If a product is out of stock, the order will be canceled, and a full refund will be issued.

Prices & Payments

All prices on the website are displayed in three currencies:

  • US Dollar (USD)
  • Israeli Shekel (₪)
  • Euro (€)    

Prices are shown based on the customer’s location or the selected currency.

KINKO maintains transparency between currencies, ensuring equivalent value according to the current exchange rate.

Prices may include or exclude taxes depending on the customer’s location.

KINKO operates under the DDP (Delivered Duty Paid) model, covering shipping,
packaging, and source-country taxes in advance — to prevent hidden fees or unexpected costs.

In some destination countries, local import taxes or duties may still apply. These charges are determined by the destination country’s regulations and are the customer’s responsibility.

KINKO reserves the right to update prices at any time without prior notice.

Full payment is required before order processing.

Accepted payment methods are listed at checkout.

Shipping & Delivery

Delivery times vary according to the customer’s location and the supplier’s warehouse.

However, KINKO performs continuous supervision and quality control across the entire
supply chain — from production to final delivery.

KINKO manages all packaging, handling, and shipping through its main warehouses in Bangladesh and China, which form part of its global logistics infrastructure.

In some cases, the company also uses intermediate warehouses to ensure faster and more efficient deliveries.

At KINKO💖, we care deeply about our customers. All shipments and orders are processed under the DDP (Delivered Duty Paid) model.

Allowing customers to enjoy a transparent and hassle-free shopping experience with no unexpected fees.

This means KINKO handles every step — packaging, documentation, shipping, and duty payment — until the order reaches the customer.

Nevertheless, certain local taxes or import duties may still apply in the destination country.

Since these are determined by each country’s internal tax policies, KINKO cannot cover or control such additional charges.

Estimated Delivery Times

Shipments from Bangladesh or China: 5–20 business days (depending on supplier and product type.

Shipments from Canada (Beauty Products): 7–21 business days.

Important Information

Items from the same order may ship separately and arrive in different packages.

Delays may occur due to customs, holidays, or other external circumstances.

Tracking details will be sent to customers once available.

KINKO provides complete customer service and support, working directly with suppliers or carriers to resolve delivery issues promptly.

For full details, please review our official Shipping Policy.

https://kinkobyonline.com/pages/shipping-policy 

Returns, Exchanges & Refunds

Our full Returns Policy is available here https://kinkobyonline.com/policies/refund-policy

Return conditions may vary by supplier.

Certain items (e.g., beauty products, lingerie, or customized goods) are non-returnable for hygiene or production reasons.

At KINKO, customer satisfaction is our top priority.

You can reach us via Email at support@kinkobyonline.com or through WhatsApp.

Our service team will review your case transparently with suppliers or shipping partners and work to find a fair resolution.

When applicable, we will offer alternatives or replacement options to ensure your satisfaction.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they haven’t been processed by the supplier.

Once an order has shipped, it cannot be canceled.

Intellectual Property

All content on the website  including text, graphics, images, and logos  is the exclusive property of KINKO or its suppliers.

No content may be copied, distributed, or reused for commercial purposes without prior written consent.

    Limitation of Liability

    To the fullest extent permitted by law, KINKO shall not be liable for any indirect, incidental, or consequential damages arising from website or product use.

    KINKO shall not be held responsible for delays, defects, or losses caused by third-party suppliers or carriers.

    Nonetheless, the company exercises strict monitoring and control over its suppliers and logistics partners, managing its entire supply chain from its main warehouses in Bangladesh and China.

    Intermediate warehouses may also be used to improve delivery times and ensure efficiency.

      Governing Law & Dispute Resolution

      These Terms are governed by the laws of Israel and the United States, depending on the customer’s location and relevant jurisdiction.

      Any dispute arising under these Terms shall be resolved through Arbitration / Mediation / Court (as determined.

      Changes to Terms

      KINKO reserves the right to modify or update these Terms at any time without prior notice.

      The updated version will be published on the website and will display the latest revision date.

      Additional Policies

      The following policies form an integral part of these Terms:

      Contact

      For questions, support, returns, or complaints:

      support@kinkobyonline.com