⚖️ Merchant Warranty & Responsibility Policy – KINKO

(Israel | United States | Canada | Europe)

This document governs the warranty terms, limitations of liability, and customer service procedures relating to products and services sold on the KINKO website, in accordance with applicable laws in each market in which the company operates

🏢 Company Information

Kinko Global Holdings Inc.
Operator of the KINKO brand – International E-Commerce Platform

🌐 Official Website:
www.kinkobyonline.com

📧 Customer Support Email:
support@kinkobyonline.com

📞 Phone / WhatsApp (subject to regional availability):
+1 208-423-1575

📍 Areas of Activity:
Fashion | Beauty | Jewelry | Accessories

⚙️ General Warranty Terms

💎 General Disclaimer

The company, its employees, representatives, suppliers, manufacturers, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of products or services sold on the KINKO website, unless such liability is mandatory under applicable law and cannot be excluded.

🙋 User Responsibility

All use of products and services is at the sole responsibility of the customer.
KINKO is not responsible for damages resulting from:

• Use contrary to manufacturer instructions

• Failure to follow provided guidelines

• Normal wear and tear or unreasonable use

🖼️ Product Images, Illustrations & Descriptions

All images, videos, illustrations, and descriptions on the website are provided for illustrative purposes only.

Minor variations in color, shade, finish, packaging, or design may occur between the actual product and the website display.
Such differences shall not constitute a defect, and KINKO bears no liability for them where they are non-material.

🎯 Product Suitability

KINKO does not guarantee that any product will meet a customer’s specific needs, preferences, taste, or intended use.
Product selection is the sole responsibility of the customer.

📦 Reporting a Defective, Incorrect, or Non-Conforming Product

If a customer receives a product that is defective, incorrect, or does not match the order, customer support must be contacted within 48 hours of delivery.

The request must include:

• A clear description of the issue

• Clear photos of the product and packaging

Requests submitted outside this timeframe may not be eligible for review.

🛎️ Customer Duty to Notify & Cooperate

To enable proper, timely, and fair handling of any warranty, return, replacement, refund, or delivery issue, the customer is required to promptly and fully notify the KINKO support team.

The notification must include, as applicable:

• A detailed description of the issue

• Clear photos and/or videos of the product, packaging, or proof of non-delivery

• Order number and up-to-date contact details

📌 Failure to provide complete or timely information may impair KINKO’s ability to act with the supplier and may result in delays, rejection, or denial of the request, subject to applicable law.

KINKO will proceed with handling a request only after receiving all required information, in order to:

• Contact the supplier or manufacturer properly

• Comply with supplier timelines

• Act in accordance with KINKO policies and applicable consumer protection laws

🔧 Handling of Requests & Supplier Responsibility

All customer requests are reviewed and processed in coordination with the supplier or manufacturing partner that fulfilled the order.

Any refund, replacement, repair, or credit is subject to:

• The applicable supplier’s policy

• The laws of the customer’s country of residence

• KINKO’s Returns & Warranty Policy as published on the website

📌 Supplier policies are fully transparent to customers and are disclosed in the Returns Policy, product pages, and/or during the order or support process.

🌍 Supplier-Specific Warranty Terms

📦 CJ Dropshipping

• Returns accepted up to 30 days from delivery
• For defective, incorrect, or non-conforming items
• Subject to supplier inspection and approval

👗 Trendsi

• Returns accepted up to 30 days from delivery
• Prior approval and condition verification required
• Items must be new, unused, and in original packaging

💄 Via Glamour Dropshipping

• Beauty & cosmetic products supplier
• No returns on opened or used cosmetic products
• Returns or replacements allowed only for defective, expired, or incorrectly shipped items, subject to supplier approval

👜 Branvas

• No returns or exchanges, except in the following cases only:
– Defective product
– Non-delivery of the product

• Requirements:
– Customer must contact support within 48 hours
– Clear photos and/or proof of non-delivery must be provided

• Any resolution is subject to:
– Supplier approval
– KINKO’s Returns Policy
– Applicable local law

📌 Returns due to size, preference, taste, or change of mind are not permitted for this supplier.

👕 Fashion Clothing Dropshipping (FondMart)

Returns, cancellations, and refunds are handled in accordance with FondMart’s official return policy, and subject to KINKO policy:

Order Cancellation
• Allowed within 24 hours of payment if the order has not shipped
• Cancellations after this period may incur handling fees
• Customized items are non-cancellable

Approved Returns
• Incorrect, defective, damaged, or missing items
• Must be reported within 48 hours with clear photos

“No Longer Needed” Returns
• Accepted within 7 days of delivery
• Return shipping costs are the customer’s responsibility
• Customized items are non-returnable

🔄 Customer Resolution Options

Subject to circumstances, supplier policy, and applicable law, KINKO may offer:
🔁 Replacement
💰 Refund or store credit
🛠️ Repair (where applicable)

🚫 Limitation of Liability

Nothing in this document imposes liability on KINKO beyond that required by applicable law, supplier policies, or the website’s Terms & Conditions.

To the extent permitted by law, the customer waives any claims arising from the use of the website or products sold through it.

🔄 Policy Updates

Kinko Global Holdings Inc. reserves the right to update this policy from time to time.
The latest version will be published on the website and shall take effect upon publication.