💳 KINKO Refund Policy – U.S. | Canada | Europe

Last updated: October 23, 2025

💰 Refund Methods

Once your return has been approved by the KINKO support team and the relevant supplier, you can choose one of the following refund methods

💳 Refund to Original Payment Method – The amount will be refunded to the same credit or debit card used for the purchase

👛 KINKO Wallet Credit – The amount will be added to your personal wallet on our website for future use with no expiration date

🎁 Digital Gift Card – Receive your refund as a KINKO digital gift card, redeemable for any future purchase on our website

If you don’t select a refund method, KINKO will automatically process the refund based on your previous refund preferences

Note: Orders paid using a KINKO Gift Card will be refunded as a Gift Card by default

⏱️ Refund Processing Times

Once your refund has been processed, you’ll receive an email confirmation
The time for the refund to appear depends on the refund method and your payment provider

🎁 Digital Gift Card – up to 24 hours
👛 KINKO Wallet – up to 24 hours
💠 PayPal – 1–5 business days
💳 Credit/Debit Card – 3–15 business days, depending on your region and bank

🔐 Expired or Inactive Payment Card

For security reasons, all refunds are made only to the original payment method
If your card has expired or is no longer active, please contact your bank or card issuer directly
They can credit the funds to your new or replacement account

👛 Checking Your KINKO Wallet Balance

You can view your wallet balance at any time by visiting My Account → My Wallet on our website
Wallet funds can be used for future purchases or transferred back to your original payment method upon request

🧾 What Is an ARN (Acquirer Reference Number)?

When a refund to a debit or credit card is completed, some banks generate an ARN (Acquirer Reference Number)
This number will appear on your refund details page and will also be sent to your email
If your refund hasn’t arrived within the expected timeframe, share the ARN with your bank to track the transaction status

💵 Why Is My Refund Amount Lower?

You might receive a slightly lower amount than the original due to

🏦 Bank or card issuer fees
💱 Currency exchange rate changes
💸 Refunds calculated based on the actual amount paid (not including temporary promotions or discounts)

Please note that original shipping fees are non-refundable

⚖️ Refund Regulations by Region

KINKO follows global e-commerce regulations and ensures full transparency

🇺🇸 United States & Canada – Refunds are processed via PayPal or Stripe according to federal consumer protection laws (FTC / CRA)

🇪🇺 European Union & United Kingdom – Refunds follow the EU Consumer Rights Directive and are completed within 14 business days after the returned product reaches the supplier’s warehouse

All refunds are issued in the original purchase currency at the exchange rate valid on the transaction date

📞 International Customer Support

KINKO GLOBAL HOLDINGS Inc.
784 S. Clearwater Loop #4232
Post Falls, ID 83854
United States

📧 orders@kinkobyonline.com
💬 WhatsApp / 📞 +1 (208) 216-3264
🌐 www.kinkobyonline.com

The KINKO International Support Team is available for any questions about refunds, returns, or account assistance 🌎