📦 Shipping, Returns & Exchanges Policy  KINKO

(Israel | United States | Canada | Europe)

This policy governs shipping, returns, exchanges, cancellations, and refunds for products purchased through the KINKO website, in accordance with applicable consumer protection laws and subject to the policies of KINKO’s suppliers, manufacturers, and fulfillment partners.

🚚 Shipping Times & Delivery

KINKO operates in accordance with international e-commerce standards and local consumer protection regulations, while aligning with the shipping policies of its global suppliers and factories.

📦 Estimated Shipping Time by Origin (Business Days):

• 🇨🇳 China / Bangladesh – typically 5–20 business days

• 🇨🇦 Canada (Beauty & Skincare Products) – typically 7–21 business days

• 🇪🇺 Europe – typically 5–18 business days

• 🇺🇸 United States – typically 5–15 business days

📌 Delivery times may vary due to customer location, seasonal demand, holidays, customs inspections, weather conditions, or delays beyond the control of KINKO or shipping carriers.

📦 Split Shipments & Tracking

• Orders may be shipped in multiple separate packages, depending on supplier warehouse locations.

• Once shipped, customers receive tracking numbers for online monitoring.

• Delivery times may differ between items in the same order.

💼 Taxes, Duties & Import Fees – DDP Policy

All orders placed on the KINKO website are shipped under
DDP – Delivered Duty Paid terms.

This means:

• KINKO fully covers all applicable customs duties, VAT, import taxes, and clearance fees under the laws of the destination country.

• Customers will not be required to pay additional taxes or customs charges upon delivery.

• Prices displayed at checkout are final, transparent, and all-inclusive.

📌 If a customer is contacted by a carrier or authority requesting additional payment contrary to this policy, the customer must notify KINKO immediately and refrain from making payment.
KINKO will resolve the matter directly with the relevant party.

This policy applies to shipments to Israel, the United States, Canada, and Europe, subject to mandatory local law.

🔁 Returns & Exchanges – General Policy

KINKO provides a transparent, structured, and controlled return and exchange process, in accordance with:

• Applicable consumer protection laws

• Supplier and manufacturer policies

• KINKO’s official Returns Policy as published on the website

🔄 Mandatory Returns & Exchanges Process (Automated System)

📌 All return or exchange requests must be submitted exclusively through KINKO’s automated returns system.

🧾 How to Submit a Return or Exchange

1. Log in to “My Orders” on the KINKO website

2. Select the relevant order and item

3. Choose the reason for return or exchange

4. Select the preferred refund method:

   • 💰 Refund to original payment method

   • 👛 Credit to KINKO Wallet

   • 🎁 Physical KINKO Gift Card

5. Submit the request through the system

❗ Requests not submitted through the automated system or not following instructions will not be processed.

Once approved, customers receive an official confirmation via email and/or WhatsApp with next steps.

⏱️ Refund Processing Times

• 💳 Refund to original payment method – 3–15 business days

• 👛 KINKO Wallet credit – up to 24 hours

• 🎁 Physical Gift Card – issued within 24–48 hours (excluding shipping time)

🌍 Supplier & Fulfillment Partner Responsibility

KINKO works with verified international suppliers, factories, and dropshipping partners in Israel and worldwide.

Product responsibility, return eligibility, cancellation rights, and handling procedures may vary depending on the supplier from which the product was shipped, subject to:

• Applicable law

• The supplier’s official return policy

• KINKO’s Returns & Exchanges Policy as published on the website

📌 All supplier warranty and return terms are fully transparent and are disclosed in the Returns Policy, product pages, and/or during the order and return process.

📦 CJ Dropshipping

• Returns accepted within 30 days from delivery

• Eligible for defective, incorrect, or non-conforming items only

• Subject to supplier inspection and approval

👗 Trendsi

• Returns accepted within 30 days from delivery

• Subject to prior approval and condition inspection

• Items must be new, unused, and in original packaging

💄 Via Glamour Dropshipping (Beauty & Cosmetics)

• International beauty supplier

• No returns for opened or used cosmetic products, in accordance with supplier policy and applicable law

• Returns or exchanges permitted only for defective, expired, or incorrectly supplied items, subject to supplier approval

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👜 Branvas

• No returns or exchanges for products supplied by Branvas, except in the following cases only:

  • Defective product received

  • Product not received

• All requests require:

  • Contacting KINKO Customer Support within 48 hours of delivery (or expected delivery date)

  • Submission of clear photos of the product, packaging, and/or proof of non-delivery, as applicable

• Any refund, exchange, or credit is processed:

  • Only upon supplier approval

  • In accordance with KINKO’s Returns Policy

  • Subject to applicable law in the customer’s country

📌 Returns due to size, personal preference, taste, change of mind, or partial use are not permitted for this supplier.

👕 Fashion Clothing Dropshipping (FondMart)

Returns, cancellations, and refunds for items supplied via FondMart are handled in accordance with FondMart’s official Return Policy, subject to KINKO’s policy:

❌ Order Cancellation

• Orders may be canceled within 24 hours of payment if not yet shipped

• Cancellations after 24 hours but before shipment may be subject to handling fees

• Customized items cannot be canceled

🔄 Approved Return Reasons

• Incorrect item shipped (size / color / model)

• Defective, damaged, or expired product

• Missing items or non-conforming order

📌 Issues must be reported within 48 hours of delivery with clear photos.

📦 “No Longer Needed” Returns

• Return requests accepted within 7 days of delivery

• Return shipping costs are the customer’s responsibility

• Items must be unused and in original packaging

• Customized items are not returnable

🚚 Shipping Issues / Non-Delivery

• In confirmed non-delivery cases based on tracking data

• Supplier may offer reshipment or refund, subject to investigation and approval

🚫 Non-Returnable / Non-Exchangeable Items

Including but not limited to:

• Beauty & cosmetic products

• Underwear, swimwear, socks

• Jewelry, watches, bags, personal accessories

• Used or opened items

• Customized or made-to-order products

• 🎁 Gift Cards

• Items purchased in special promotions or bundle deals

📌 Customized orders cannot be canceled once production has begun.

💳 Refund Methods

After approval by KINKO and the relevant supplier, customers may choose:

💰 Refund to Original Payment Method
👛 KINKO Wallet Credit (no expiration)
🎁 Physical KINKO Gift Card (redeemable for future purchases)

📌 If no method is selected, KINKO will apply its default refund method, subject to applicable law.

⚖️ Governing Law & Jurisdiction

This policy, the Terms of Use, and any dispute or claim arising from or related to the KINKO website or services shall be governed by and construed in accordance with the laws of the State of Idaho, United States, without regard to conflict-of-law principles.

Exclusive jurisdiction shall lie with the competent courts of the State of Idaho, USA.

📌 Mandatory consumer rights under applicable local law remain unaffected.

📞 Customer Support

Kinko Global Holdings Inc.
Operator of the KINKO brand – International E-commerce Platform

📧 support@kinkobyonline.com
📞 Phone / WhatsApp: +1 208-423-1575